Expand your existing Customer Support operation with a team of zcalers
Our team of zcalers will blend in seamlessly with your existing Customer Support team and give your clients a warm in-house feeling.
Delight your customers in your time zone and beyond
You probably already have a pretty good Customer Support team. zcaler.io can help you expand your team to support your customers where they are. By servicing customers in their time zone your company will experience improved communication and faster issue resolution, which in turn cultivates trust, loyalty, and customer satisfaction, as your clients will feel valued and cared for.
Empowering Your Success:
By curating a pool of exceptional talent and aligning them with your processes and structures, zcaler.io seamlessly integrates them into your Customer Support teams, ensuring a perfect fit with your company culture and goals. This collaboration drives efficient and customer-centric support that enhances client satisfaction and fosters long-term loyalty.
Technical Excellence:
zcaler.io provides access to top-notch technical support professionals who excel in resolving complex client issues. Equipped with in-depth knowledge of your product or service and specialized technical skills, they will go above and beyond to help your customers thrive.
Elevate your existing team:
Let’s face it, your Customer Support team could use some support of their own. Let zcaler.io help by being an extension of your team so your own employees can contribute to impactful projects and advance their careers within your company. By aligning with your processes, we will ensure that your clients will have the same great experience as they do already.
How zcaler.io works
Our process is simple and unique. With zcaler.io you’re not just outsourcing, you’re creating a talented, diverse, and cost-effective extension fo your teams.
1. You pick which roles to outsource through zcaler.io and, together, we define what a great candidate is in terms of experience, skills, and culture fit
2. We send you a shortlist of talented and qualified candidates and we take them through your interview process and you decide which candidates to hire
3. We hire the candidates (now “zcalers”) on our own payroll and we take care of everything related to HR, administration, equipment, benefits, etc.
4. You onboard them as you would onboard your own employees and they blend seamlessly into your existing teams, becoming an extension of them
5. Together, we meet on a regular basis for check-ins and adjustments to your team of zcalers
6. You sit back and enjoy having a talented, diverse, and cost-effective team