Increase retention and fight churn with a team of zcalers
Our team of zcalers will blend in seamlessly with your existing Customer Success team to retain, upsell, and expand your clients.
Let us help you take care of your clients along with your own Customer Success team
We understand that every business is unique, and that’s why we adapt to your existing team, structure, and processes. Our approach is designed to achieve exceptional results, including higher Net Revenue Retention (NRR), lower churn, and increased Lifetime Value (LTV). By seamlessly integrating with your organization, we become an extension of your team, working hand in hand with you to drive growth and elevate your business to new heights.
Achieve Your Goals:
We ensure that the handpicked talent we bring to you is aligned with your specific business objectives. Our Smart Talent Solutions enable your team of zcalers to seamlessly blend into your own Customer Success teams, resulting in increased efficiency, productivity, and goal attainment.
Retain and Expand:
Along with your team, we’ll focus on building strong relationships with your clients, fostering trust, and addressing their needs proactively. This proactive approach leads to higher client satisfaction and loyalty, increasing client retention rates. Additionally, our talented zcalers will help you identify upselling and cross-selling opportunities, helping you expand your client base and further boost your revenue.
Fight Churn and Increase Lifetime Value:
By understanding your clients’ unique requirements and preferences, your team of zcalers can proactively address issues and mitigate churn risks. This leads to a reduction in churn rates and an increase in customer lifetime value. With our assistance, you can create a loyal customer base that not only stays with you longer but also becomes a source of referrals, driving sustainable growth and profitability for your business.
How zcaler.io works
Our process is simple and unique. With zcaler.io you’re not just outsourcing, you’re creating a talented, diverse, and cost-effective extension fo your teams.
1. You pick which roles to outsource through zcaler.io and, together, we define what a great candidate is in terms of experience, skills, and culture fit
2. We send you a shortlist of talented and qualified candidates and we take them through your interview process and you decide which candidates to hire
3. We hire the candidates (now “zcalers”) on our own payroll and we take care of everything related to HR, administration, equipment, benefits, etc.
4. You onboard them as you would onboard your own employees and they blend seamlessly into your existing teams, becoming an extension of them
5. Together, we meet on a regular basis for check-ins and adjustments to your team of zcalers
6. You sit back and enjoy having a talented, diverse, and cost-effective team